Events & Community Manager (Maternity Cover)

🌍 UK (Remote or Hybrid, it’s up to you!)

📆 FTC (Mid-November 2025 to end of August 2026)

💰 £45,000 - 50,000 base per annum (based on experience)
⏰ Full-time or Part-time - we're open to discuss both options

Our Perks

❤️ Monthly Health & Wellness budget

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work!

🖥️ Work From Home Allowance

🌴 25 Holiday Days + your local bank holidays

🎂 Your birthday off

🍼 Enhanced Family Leave, Fertility Leave, and Neonatal Leave

⚕️ Optional Healthcare Plan

🛟 Life & income protection

🤝 Employee Assistance Programme

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role 🦸‍♀️

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh etc. put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit feedback to enable our customers to identify what they should do next.

We're now looking for a talented Events & Community Manager to join the team!

👉 What you'll be doing:

• Owning, developing and implementing an effective multi-channel marketing strategy for virtual and physical events - panels, webinars, roundtables, networking experiences etc - including pre-and post-event communications and attendee management.

• Planning and running our events – virtual and in person – curating private events to attract and engage senior stakeholders.

• Managing interactions with the Chattermill CAB (Customer Advisory Board) and Champions groups.

• Owning the Chattermill Summit (February 2026).

• Running regular G2 campaigns.

• Implementing creative ways to further engage our community around our offerings.

• Ensuring our partners are equipped to drive initiatives on our behalf in their regions.

• Working with our wider team to develop the content, scripts and presentation deck for events (online and offline).

• Implementing promotional activity to drive subscribers and attendees to our events, newsletter, etc.

• Owning event debriefs and strategic review of success metrics.

• Playing a big part in the company’s growth by filling the top of our funnel with marketing qualified leads.

🧰 What you’ll need:

• Prior experience working with events for a high growth startup within a marketing function

• Prior experience managing social media

• Excellent written and verbal communication skills, both internally and externally

• The ability to work on multiple projects simultaneously and to deadlines

• The ability to learn quickly and familiarise yourself with our product and messaging

• The ability to think strategically when planning the year's events calendar

• A good understanding of the technical elements needed to enhance events

• A strong understanding of the event project management tech stack

• Curiosity, a data-driven approach, and a result-oriented mindset

• The ability to multi-task and manage priorities across numerous projects with exceptional attention to detail

• Experience with sales operations, reporting, and working in a demand generation function

• Strong social and pitching skills

• The ability to build rapport rapidly, influence and negotiate

• Creativity and problem solving skills

• The ability to make decisions quickly during live events

🔎 Our Hiring Process

1. Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.

2. Get to know your would-be manager – you’ll have a call with Liliana Osorio, our VP of Marketing, for a deep dive into your skills and experience and to learn more about what you can expect in the role.

3. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.

💖 Our Values

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.

• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

• We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

• We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.

• We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion 🌈

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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