Skills and Competencies

• 5+ years’ experience managing production solutions in SAN, NAS and Backup technologies in the DELL portfolio of products.
• Strong knowledge and experience of SAN products – PowerMAX & PowerFlex
• Strong knowledge and experience of NAS products – PowerScale & Unity
• Strong knowledge and experience of Backup products – PowerProtect & Avamar
• Support of maintenance of SAN Switches – Cisco MDS
• Working Network Knowledge – TCP/IP, Subnets, DNS etc
• Working Operating Systems – Windows File Share (SMB), Linux (NFS)
• Experience investigating complex issues and performing corrective actions. Highly impactful problem-solving skills, track record in providing recovery leadership.
• Experience working with ITSM systems such as ServiceNow or Jira.
• Client Focused & Solutions Driven
• Exceptional written and verbal communication skills.
• Desired – Bash/Python/Powershell
• Desired – Dashboard with Graphana, CloudIQ
• Desired - Exposure to container-based workloads advantageous.
• Desired - Industry Knowledge/Business Acumen
• Desired - Experience with Git, Github, Azure DevOps or other version control systems.
• Desired - Experience with monitoring tools such as Nagios, Zenoss, LogicMonitor or similar.

Education

• Desired – Graduate degree in any relevant discipline.

Responsibilities

• Storage and Backup Capacity Management
• Participate in on-call rotation, weekend support and provide after-hours support as scheduled in the shift roster
• Implement best practices configuration management, monitoring and security.
• Develop and maintain SoPs and documentation.

• Leads service recovery from major incidents and facilitates mitigation within the SLO targets.
• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
• Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics.

• Drive continuous improvement through the adoption of automation and orchestration.
• Identify opportunities to optimize performance, reliability, and cost.
• Give expert technical advice and solve complex problems.
• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the team

The Technology Services Group (TSG) are seeking an experienced Senior Systems Engineer to join our global Operations team to manage, support and deploy storage and backup solutions.

You will work closely with internal business partners, architects, network, cyber-security, finance

and other groups to understand project requirements and deliver scalable, reliable solutions.

This role offers an exciting opportunity to work on cutting-edge cloud technologies, drive

innovation, and shape the future of our hybrid cloud infrastructure to support the organization's

growth and success. If you are passionate about data protection and storage technologies, possess strong technical acumen, and thrive in a collaborative environment, we encourage you to apply and join our team.