Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Senior Commercial Operations Manager, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You’ll lead high-complexity projects, spanning Commercial, Data, and Operations teams, to deliver faster, safer, and more accessible patient care.

Meet your Manager:

“It’s an exciting time to join Accurx as we scale our business across new care settings. Our Commercial Ops team is at the heart of our rapid growth, working on a variety of projects - from integrating our systems to enrich data, to launching new ways we sell and automating processes across all functions. We play a key role in driving operational efficiency, transforming data into strategy, and raising the bar in how Accurx operates.”

Yuliya, Commercial Ops Lead

The Unique Challenges You'll Solve

We work in a fast-paced environment where you'll tackle a variety of projects, from high-value strategic initiatives to unexpected, complex challenges. You'll be a key player in our Go to Market function, working to understand and overcome barriers to growth within the NHS. You'll also work closely with the wider Commercial teams to improve how the functions operate, making us more effective and helping us achieve our ambitious 2026 goals.

In the role, you will:

• Lead cross-functional projects across Commercial, Data, and Operations teams to integrate our systems and enrich data.

• Automate and improve internal processes, including engaging with customers based on usage insights.

• Partner closely with the Customer Success team to ensure high client retention and a seamless renewal process.

• Collaborate with the Business Development team to identify and fix sales funnel bottlenecks to accelerate our growth into new markets.

• Analyse commercial and product data to provide the right level of reporting to both senior stakeholders and team members.

• Support the relevant commercial team leads with target setting and forecasting for their functions.

What We're Looking For

We're looking for someone with strong commercial acumen who thrives on getting to the root of a problem. You should be a self-starter, an expert in change management, stakeholder influence, and data analytics.

• Change Management: You have a proven track record of leading large-scale change management projects.

• Stakeholder Management & Influence: You're able to inspire and align diverse teams and stakeholders towards a shared goal.

• Project Management: You can autonomously scope, lead, and deliver large-scale projects, effectively managing multiple workstreams and dependencies.

• Structured Problem Solving & Data Analysis: You're a master at breaking down complex operational challenges, using data to drive insights and inform decisions.

• Attention to Detail: You consistently deliver work with a high degree of precision.

• Collaboration: You actively promote and foster a collaborative environment, placing team success over personal gain.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of.

• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.

• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.

• Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.

• Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.

What We Can Offer

We believe in supporting our team to do their best work and thrive both professionally and personally.

• £60,000 - £75,000 salary + share options

• Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more

• Flexible Working: We are an office-first culture and ask that you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email jobs@accurx.com.

Compensation Range: £60K - £75K