Strategy & Operations Analyst
Amber Electric
About the Role
We're looking for a Strategy & Operations Analyst to join Amber's growing S&O team, with a focus on compliance reporting, system ownership and proactive compliance operations.
You'll strengthen how we operationalize compliance at Amber - owning the system mechanisms and reporting that ensure we meet our regulatory obligations proactively and as part of how we run the business day-to-day. Working across Operations, Legal and Analytics, you'll help design scalable compliance systems and deliver the data and insights needed to keep Amber at the forefront of regulatory compliance standards and practices as we grow.
This is an ideal role for someone who's analytically strong, proficient working with SQL and motivated by building reliable systems that make compliance seamless.
Responsibilities:
- Build and maintain compliance reporting across key areas focal areas and regulatory obligations.
- Write and optimize SQL queries to extract, structure and analyse operational and compliance data - working closely with the Data and Analytics team.
- Own and improve compliance-related triggers, automations and workflows within Zendesk to support proactive identification and management of compliance cases.
- Support the development and maintenance of Tableau dashboards that provide real-time visibility into compliance metrics and operational performance.
- Partner with Legal, Operations and Cx teams to translate regulatory requirements into actionable reporting and process improvements.
- Help design and implement operational frameworks and processes that improve data quality and compliance tracking.
- Contribute to continuous improvement initiatives that reduce compliance risk and improve the speed and accuracy of regulatory responses.
- Document processes, SOPs and compliance workflows to build a repeatable and scalable compliance operations function.
👉🏽 Requirements
- 1-2+ years of experience in analytics, operations, compliance or a data-driven role.
- High proficiency in SQL - you can independently write queries to extract, manipulate and analyse data without relying on others.
- Strong analytical and problem-solving skills - you're structured, logical and comfortable working with messy or incomplete data.
- Familiarity with reporting and data visualisation tools (e.g. Tableau, Looker, Excel).
- Strong attention to detail and a natural inclination towards accuracy and process discipline.
- Effective communicator who can work cross-functionally and present data clearly to non-technical stakeholders.
- Self-starter who thrives in fast-paced, ambiguous environments and is comfortable building from scratch
🎯 Nice to haves:
- Experience working with Zendesk (triggers, automations, reporting) or similar Cx platforms.
- Exposure to compliance, regulatory reporting or risk management in a regulated industry.
- Familiarity with Snowflake or similar data warehouse tools.
- Experience at an early or growth-stage startup.
- Interest in energy, technology and/or the environment.
🎉 Benefits
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of close to 200 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city.
- Flexible working hours with provision for regular work from home arrangements.
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year
🌈 If this kind of work gets you excited, we'd love to hear from you!
We know that no one ticks every single box in a job description, and that's okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn't line up 100% with the list above.
At Amber, we believe diverse teams create the best ideas and outcomes. We welcome people from all walks of life and especially encourage applications from underrepresented groups. We are committed to creating an environment where everyone has equal opportunity to thrive regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability.
This is a full-time role to be based ideally from Melbourne, but we are also open to considering the right candidate anywhere within Australia.
We have an office in the Melbourne CBD, where we work flexibly between the office and home. For those based in Sydney, catch up in a co-working space every now and then, and rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.
How to Apply
Please include your CV and cover letter.
🎓 Hiring Process:
Our hiring process will be as below:- A screening interview with our talent team (Video: 30-45 minutes)
- A chat with 2 members of the Strategy & Operations team (Video or In-person: 60 minutes)
- A technical stage including a SQL exercise with a senior member of the Operations team (Video: 45 minutes)
- A final chat with our COO (Video: 30 minutes)
75000 - 95000 AUD a year