Head of Operations - Job Description

Reports to: Chief Executive Officer

Department: Operations
Locations: London, Bournemouth, Norwich, Brighton, Manchester (location is if based in one of our schemes)

About Beryl

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably.

Our aim is to be the UK's leading micro-mobility company, delivering sustainable, shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design. Beryl is growing nationally, and now is the most exciting time to join our team.

The Role
Head of Operations is responsible for the strategic and operational leadership of Beryl’s national micromobility operations. The role ensures schemes are run safely, efficiently, and profitably, while delivering outstanding service to our local authority partners and riders. You will shape and execute operational strategy, optimise fleet deployment and performance, lead operational teams, and ensure compliance.

Key Responsibilities

Operational Leadership & Strategy

• Own and execute Beryl’s national operations strategy to support company growth, scheme expansion, and profitability targets.
• Ensure operational readiness for new launches, expansions, and transitions, managing planning, staffing, asset deployment and regulatory compliance.
• Drive a culture of continuous improvement, innovation, and operational excellence across all schemes.
  
  

Scheme Performance & Commercial Delivery

• Oversee performance across all schemes, ensuring KPIs on availability, utilisation, margin, and customer experience are consistently met.
• Work closely with Tech, Operations and Finance teams to optimise deployment models, reduce operating costs, and improve scheme profitability.
• Lead operational input into bids, renewals and contract negotiations with local authority partners.
• Maintain high standards of operational safety and ensure all teams follow robust processes, training and regulatory requirements.
• Oversee compliance with local authority contract obligations and national micromobility regulations.
  
  

Operational Excellence & Innovation

• Lead continuous improvements in fleet availability, maintenance, logistics, and environmental impact.
• Champion data-driven decision-making using operational dashboards, analytics and forecasting.
• Work with Product & Tech to influence product developments that improve efficiency and rider experience.
  
  

Stakeholder & Partner Management

• Build and maintain strong relationships with local authority partners, ensuring collaborative delivery and high satisfaction.
• Represent Beryl at senior forums, meetings and public engagements relating to operations and scheme performance.
• Act as a trusted advisor to the CEO and SLT on operational matters impacting business strategy.
  
  

Skills & Experience

Essential

• Senior operations leadership experience in a fast-paced, multi-site environment (ideally mobility, transport, logistics, fleet, or tech-enabled operations).
• Demonstrated ability to deliver operational and commercial performance at scale.
• Strong financial acumen with experience managing P&L drivers, budgets, and operational cost structures.
• Proven success leading large dispersed teams and developing high-performing operational leaders.
• Excellent communication, stakeholder management and relationship-building skills.
  
  

Diversity

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.

Background Checks

Upon offer of employment, all applicants will be required to undergo background checks. You will be required to complete our Right to Work check, employer referencing, qualification verification and Disclosure & Barring Service (DBS) checks.

Any questions, please contact HR@beryl.cc