About us

Borderless is simplifying the complexity of global immigration, starting with the UK.

Immigration is one of the most important - and most broken - systems in the global economy. It’s shaped human history, yet businesses and individuals hit friction at every turn, and government policy lurches with the political cycle.

Our vision is simple: a world where borders are no longer barriers, empowering the ambitious, wherever they are.

Backed by Entrepreneur First and Backed.VC, we’re already supporting 600+ businesses, 15,000+ workers and scaling fast into new sectors and markets.

Around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

Where this role sits (and what it isn't)

One important clarification, because it shapes the whole role. Borderless has a dedicated caseworker team who sit within our Product Operations function and own the day-to-day case management and submissions. This position is separate from that team and that work. It sits on the Customer Success side of the business and is a senior advisory, leadership and client-facing role, not an operational one. You will not be managing day-to-day submissions or case pipelines. Instead, you will be our most senior immigration authority: guiding our highest-stakes customers, raising the bar across our advisory team, and helping shape how we serve large organisations as we grow. Everything below should be read with that in mind.

Role overview

This is a pivotal leadership position designed to cement Borderless as a top-tier immigration authority and a trusted partner for enterprise-level organisations. You will serve as our most senior expert, providing strategic guidance to high-stakes customers while mentoring our team of Immigration Advisers to keep the quality and consistency of our advice consistently high.

What you'll be doing

• Act as the final point of authority on complex, high-stakes immigration matters, providing the decisive expertise our most important customers rely on.

• Drive net revenue retention and customer loyalty by ensuring every client receives expert-led, accurate, and strategic immigration guidance.

• Lead, mentor, and upskill the Immigration Adviser team, ensuring they remain at the forefront of Home Office regulations and industry best practices.

• Support the sales and customer success teams by joining enterprise account calls, building immediate credibility with large-scale organisations.

• Represent Borderless as a thought leader by running webinars and producing insights that translate complex legislative changes into actionable business advice.

• Collaborate with senior leadership to shape how our immigration advisory function is structured and scales as we move upmarket.

👩‍💻 Who You Are

• Extensive senior-level experience within a reputable law firm or directly within the Home Office, specifically focused on UK immigration.

• Active IAA accreditation with a deep understanding of the current regulatory landscape and compliance requirements.

• Proven leadership capabilities, with the confidence to take full accountability for complex legal decisions and team performance.

• A track record of supporting corporate clients and the ability to build trust with senior stakeholders in large organisations.

• Exceptional communication skills, capable of translating technical legal nuances into clear, commercially-minded advice for customers and internal teams.

• A proactive mentoring style, with a genuine interest in developing the talent and technical expertise of junior colleagues.

🧪 Interview Process

• 30 minute mock interview with talent

• 45 minute interview with the hiring manager

• 60 minute final onsite interview

💯 Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

👩‍⚕️ Comprehensive private medical insurance.

Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January plus bank holidays

💻 1 week work from anywhere policy

Growth & Development

📚 £500 annual Learning & Development budget

📈 6 month performance reviews and promotion opportunities

Equipment & Other Perks

🖥️ Laptop, peripherals - whatever you need to work effectively

🚲 Cycle To Work scheme

💰 Employer contributions via Smart Pension

👟 Gym in Shoreditch Exchange

☕️ Onsite Barista