Finance Manager

🌍 UK or Remote (Remote or Hybrid, it’s up to you!)

💰 Dependent on country and experience

Our Perks

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget, increasing with length of service

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work!

🖥️ Work From Home Allowance

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🍼 Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave

⚕️ Optional Healthcare Plan

🛟 Life & income protection (Location dependent)

🤝 Employee Assistance Programme (UK Only)

📈 The opportunity to share in the company’s success through options

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role 🦸‍♀️

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.

We're now looking for a talented Finance Manager to join the team!

👉 What you'll be doing:

You’ll be responsible for delivering accurate, timely financial reporting, overseeing day to day accounting operations, and playing a key role in process improvement and operational efficiency.

This means you will:

• Own the month end close process, including preparing accounting journals and completing balance sheet reconciliations.

• Provide accurate and timely financial reporting.

• Produce monthly management accounts with clear variance analysis.

• Oversee daily accounting operations, maintaining strong controls and compliance with accounting standards.

• Work closely with the VP of Finance and the senior leadership team to design and enhance processes that support company growth.

• Analyse business performance and product profitability, including unit economics and variance analysis.

• Support ad hoc projects and analysis, including modelling and system or process improvements.

• Collaborate proactively across cross functional teams to resolve issues quickly and maintain data accuracy.

🧰 What you’ll need:

• Experience working in a fast paced, evolving SaaS company or tech start-up.

• Be a qualified accountant with a solid grounding in accounting fundamentals.

• Have a strong understanding of accounting theory.

• Be highly proficient in Excel - financial modelling, analysis and reporting.

• Exposure to month-end close, management accounts, and financial reporting in a scaling organisation.

• Experience collaborating cross-functionally with commercial, product, or engineering teams.

• Involvement in process improvement or systems implementation.

• Strong analytical thinking with the ability to interpret financial data clearly and accurately.

• Excellent communication skills for working cross-functionally and explaining financial concepts to non-finance teams.

• Have a high level of organisation and attention to detail under time pressure.

🔎 Our Hiring Process

1. Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.

2. Get to know the team – you’ll have a call with Elise Bretton, our current Finance Manager, to learn more about the role and show off your experience.

3. Get to know your manager – You'll meet Brett Simblett, our VP of Finance, you’ll learn more about the role and he’ll ask more about your experience and accountancy expertise.

4. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.

💖 Our Values

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.

• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

• We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

• We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.

• We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion 🌈

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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