People & Talent Specialist (Maternity Cover)

🌍 UK (Remote or Hybrid, it’s up to you!)

📆 1 year FTC (Mid-October 2025 to November 2026)

💰 £45,000 - £55,000 base per annum (based on experience)

⏰ Part-time - 3 to 4 days per week

Our Perks

❤️ Monthly Health & Wellness budget

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work!

🖥️ Work From Home Allowance

🌴 25 Holiday Days + your local bank holidays

🎂 Your birthday off

🍼 Enhanced Family Leave, Fertility Leave, and Neonatal Leave

⚕️ Optional Healthcare Plan

🛟 Life & income protection

🤝 Employee Assistance Programme

📈 The opportunity to share in the company’s success through options

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role 🦸‍♀️

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh etc. put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit feedback to enable our customers to identify what they should do next.

We're now looking for a talented People & Talent Specialist to join the team!

👉 What you'll be doing:

You’ll be managing our talent acquisition function and supporting our people operations function:

Talent Acquisition

• Support the creation of new roles, including defining their scope, drafting job descriptions, and developing assessment criteria.

• Manage the Applicant Tracking System (ATS), ensuring accurate data and smooth workflows and automations.

• Work with hiring managers to design and implement structured interview processes that both ensure the selection of the right candidate and provide an excellent candidate experience.

• Screen CVs and applications, conduct phone screens, and prepare and assess asynchronous interviews (a-sync).

• Prepare offer letters and coordinate reference checks.

• Deliver projects to refine and optimise the talent acquisition process, including process documentation and creation of training materials.

• Work closely with hiring managers to provide guidance on recruitment best practices and selection decisions.

People Operations

• Manage the onboarding processes of new hires to ensure an excellent employee experience from the point of hire.

• Support the employee lifecycle, including probation check-ins and ongoing engagement touch points.

• Assist with benefits administration and update payroll information as needed.

• Maintain and update our HRIS (HiBob) and other shared company documentation for example, Notion and GoogleDrive

• Draft and issue employment contracts and contractual change letters.

• Conduct employee catch-ups and provide support to line managers on employee relations cases.

• Oversee the offboarding processes, including exit interviews.

• Contribute to company culture initiatives, championing organisational values and supporting employee engagement programmes.

• Support the VP of People and Managers with ER issues, should they arise.

🧰 What you’ll need:

• End to end Talent Acquisition experience within a SAAS business with a strong track record of hiring across both commercial and technical roles

• Experience managing applicant tracking systems (ideally, experience with Ashby)

• Experience managing HRIS systems (ideally, experience with HiBob)

• An understanding of and experience with handling various people-related matters, from performance management, disciplinary matters, engagement, and so on

• An understanding of employment law and compliance within the UK

• Experience within a startup environment (ideally, within a SaaS environment)

• Experience managing the employee lifecycle, including onboarding and offboarding is desirable

• Experience with PeopleOps/HR administration is desirable

• Empathy, emotional intelligence, and strong communication skills

• A love of collaboration and teamwork

• Adaptability, patience, and an understanding and respect of confidentiality

🔎 Our Hiring Process

1. Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.

2. Meet the person you'll be covering - you'll have a call with Callie Richardson, our Senior People & Talent Lead, to learn more about the ins and outs of the role and to show off your experience.

3. Get to know your would-be manager – you’ll have a call with Nikki Phillips, our VP of People, for a deep dive into your skills and experience and to learn more about what you can expect during the year.

4. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.

💖 Our Values

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.

• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

• We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

• We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.

• We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion 🌈

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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