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","datePosted":"2023-11-20T14:39:43.626Z","validThrough":"2023-12-15","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Echobox","description":"We are a fast-growing, research-focused company offering online publishers the most advanced technologies to help them excel in their digital strategies. We have a track record of building things that others had ruled out as impossible. Our team consists of the smartest and most talented individuals from all parts of the world who are passionate about the industry we serve and the innovations we deliver. Today, more than 1000 publishers in 50 countries rely on our automation, including some of the world’s most prestigious publishers. Our technology currently publishes over 10 million pieces of content and reaches billions of readers for our customers each year. Learn more about Echobox customers, which include Newsweek, The Times, The Telegraph, Le Monde, La Republica, South China Morning Post and MIT Technology Review, at www.echobox.com. Echobox regularly publishes analysis and insight on social media, AI and journalism in the digital age at echobox.com/resources. Follow @EchoboxHQ on Twitter for regular updates.","numberOfEmployees":104,"address":[{"address":{"@type":"PostalAddress","addressLocality":"England, UK"}},{"address":{"@type":"PostalAddress","addressLocality":"United Kingdom"}},{"address":{"@type":"PostalAddress","addressLocality":"London, UK"}},{"address":{"@type":"PostalAddress","addressLocality":"Mile End, London, UK"}}],"sameAs":"https://echobox.com","url":"https://echobox.com","logo":"https://cdn.getro.com/companies/d7c94310-91b2-5d8d-a670-937e94eb9fa7","memberOf":{"@type":"Organization","name":"Entrepreneur First","description":"Ambitious individuals leave places like Google, Goldman Sachs and Stanford to join EF. Why? Because starting a startup is the highest impact thing you can do with your life. EF is the best place to find a co-founder, build a company and access the world's best investors. We've helped build over 80 technology companies, collectively worth over $1bn.\r\nEF is backed by Reid Hoffman (founder of LinkedIn) and Greylock Partners, Mosaic Ventures, Founders Fund, Lakestar and some of the world's best entrepreneurs.\r\nRead our manifesto here.","logo":"https://cdn.getro.com/companies/67a35beb-5f33-5ac0-9d5e-f6b6196ffe5d-1724424952","url":"portfolio.joinef.com"},"keywords":"Data and Analytics, DeepTech, Information Technology, Internet Services, Media, Sales and Marketing, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, UK"}}}

Account Manager (French-speaking)

Echobox

Echobox

This job is no longer accepting applications

See open jobs at Echobox.See open jobs similar to "Account Manager (French-speaking)" Entrepreneur First.
Sales & Business Development
London, UK
Posted on Monday, November 20, 2023

Key responsibilities

  • Revenue Growth: Growing revenue through upselling, cross-selling, and renewals.

  • Relationship Building: Establishing trust and building strong relationships with key stakeholders. 

  • Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company.

  • Strategic Planning: Collaborating with customers to understand their long-term goals and aligning our products to meet those goals.

  • Contract Management: Handling contract negotiations, renewals, and any changes to the customer's subscription or service agreement. 

  • Customer Feedback: Gathering customer feedback and insights to drive product improvements.

About Echobox

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald and The Times. 

After the successful launch of our second product, we are preparing to launch more new features in the coming quarters, and are expecting our commercial team as we scale the company.

Do you think you have what it takes to be part of Echobox? We'd love to hear from you.

Required Skills and Experience

  • Fluent written and spoken English

  • Native written and spoken French

  • 3+ years of experience in a Customer Success role

  • Experience managing and leading others in a professional environment.

  • A customer-focused mindset, putting customer experience first in every action you take

  • Track record of using data and reporting to guide decision making

  • The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people

  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills

  • A natural problem solver who is able to dissect an issue and develop a plan to address this

Preferred Skills  

  • Experience working in a fast paced B2B SaaS organisation

  • Excellent organisational and analytical skills, with proven ability to take initiative and build strong, productive relationships

  • An interest in artificial intelligence and the future of the publishing industry

Benefits

We pay competitive salaries to all employees. We have monthly team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. In addition, our global employees enjoy regular company-wide virtual activities, such as online poker evenings and fortnightly coffee catch-ups, for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get local benefit contributions, the latest tech and a generous annual leave allowance.

Submit Your Application

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Social Network and Web Links
Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium)

This job is no longer accepting applications

See open jobs at Echobox.See open jobs similar to "Account Manager (French-speaking)" Entrepreneur First.
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