Company Overview

Expertia AI is a leading Human Resources Services company specializing in one-click candidate sourcing, screening, and AI-driven career page creation. Headquartered in Bangalore and powered by advanced deep learning algorithms, Expertia AI is committed to revolutionizing recruitment for organizations across industries. Learn more at https://www.expertia.ai.

Job Overview

We are seeking a dynamic Mid-Level Retail Manager to join our team at Expertia AI, based in Hyderabad. This is a full-time position, best suited for candidates with 4 to 6 years of relevant work experience. The ideal candidate will lead retail operations, drive customer engagement, and ensure an optimal store experience aligned with company goals.

Culture

At Expertia AI, we foster a collaborative, inclusive, and innovation-driven workplace culture. Our team values open communication, mutual respect, and continuous improvement. We encourage creativity, celebrate achievements, and support the personal and professional growth of each team member. We believe in creating a supportive environment where every employee feels empowered to contribute and make a meaningful impact.

Qualifications and Skills

• Minimum 4 years of progressive experience in retail management, demonstrating leadership in diverse retail environments.
• Proven team leadership abilities to motivate, develop, and manage high-performing store staff. (Mandatory skill)
• Strong customer service orientation with a thorough understanding of customer needs and strategies for enhancing satisfaction.
• Hands-on experience with retail merchandising, including planning, stocking, and maintaining product displays for maximum impact.
• Proficiency in visual merchandising to optimize product placement and store aesthetics that drive sales.
• In-depth knowledge of inventory management, ensuring optimal stock levels, loss prevention, and efficient product flow.
• Demonstrated ability to prepare, analyze, and report on store performance data for making informed operational decisions.
• Excellent organizational skills including time management, multitasking, and effective prioritization of responsibilities.

Roles and Responsibilities

• Lead, coach, and manage the retail team to deliver excellent customer service and achieve sales targets.
• Implement effective merchandising and visual merchandising strategies in accordance with company guidelines.
• Oversee inventory management processes, including stock replenishment, audits, and shrinkage control.
• Analyze and report on key performance indicators to senior management, proposing actions for improvement.
• Ensure store compliance with operational standards, health and safety, and company policies.
• Develop training plans to enhance team skills in customer engagement and product knowledge.
• Collaborate with marketing and corporate teams to execute promotional activities and enhance brand presence.
• Address and resolve customer complaints or issues, ensuring a positive and memorable store experience.