Senior Customer Success Manager DE (m/f/d)
Freshflow
Sales & Business Development, Customer Service
Posted on Nov 20, 2025
Senior Customer Success Manager DE (m/f/d)
Freshflow is building the food supply chain technology of the future to reduce global food waste.
~31% of global GHG emissions originate from food-related activities. Fresh produce is grown with significant energy and water inputs, some fruits are even flown/shipped across the globe, just to be thrown away in the supermarkets, because they miscalculated the customer demand.
Predicting the sales of fruits and vegetables correctly to prevent food waste is complex, due to short shelf lives, unique product characteristics, and a great variety in products.
We raised >€8m in funding, expanded in Germany and France across several retailers, and developed and fine-tuned an AI driven, user-first solution that is tailored specifically addressing this problem. Customer feedback is inspiring, and we put together a team of driven, bright individuals to go above and beyond. Will you be the next to join us?
Responsibilities
Onboarding & Launch Excellence
Lead end-to-end implementations for both routine and complex, top-down rollouts—navigating multiple, interdependent stakeholders to hit every milestone on time and at the highest quality.
Own and adapt detailed project plans in Linear; anticipate roadblocks, mobilize resources, and keep momentum strong even under shifting requirements.
Customer Lifetime Management
Design and execute data-driven action plans for at-risk accounts—proactively flagging issues, driving remediation steps, and demanding customer engagement when critical.
Perform advanced analyses of usage metrics and trends to separate signal from noise—and build narratives that surface Freshflow’s impact on customer KPIs.
Serve as the customer voice internally: leverage internal tools to build strong champions and accelerate feature prioritization.
Renewal & Expansion Leadership
Own the full renewal cycle: forecast renewals, identify upsell and cross-sell opportunities early, and partner tightly with Sales to craft expansion plays that exceed targets.
Prepare and deliver compelling business reviews at both manager and C-level—translating technical performance into financial impact and strategic recommendations.
Company Building & Advocacy
Audit our existing toolkit—internally and externally—and articulate clear product and process priorities to the Product and Engineering teams.
Resourcefully create new assets (playbooks, dashboards, guides) to solve emergent customer challenges and scale best practices across the organization.
Skills and Qualifications
There is no need to check all the boxes to apply! We are looking for a motivated, curious individual eager to learn. Here are the skills and qualities that make you an excellent candidate:
3+ years in B2B SaaS Customer Success or similar, including leading complex, multi-stakeholder deployments.
Proven project management chops: you structure tasks, manage dependencies, and drive teams to on-time, on-budget delivery.
Comfort presenting to executives: you build data-rich narratives and steer strategic discussions.
Strong analytical ability: you dive into customer data, uncover trends, and translate them into actionable insights.
Track record of driving renewals and expansions—partnering with Sales to hit and exceed growth targets.
Fluency in German and English.
Willingness to travel frequently within DACH (multiple day trips per week).
Drivers licence (Class B) is a bonus
Why it’s more than ‘just a job’
Personal development - Given our growing team customer base, there is abundant room to develop skills and grow within the role. When you want to further responsibility and are eager to learn, there are no limits
Make a change - due to the fast company growth, the entire organisation needs to be constantly questioned: is this still the best way to do it or is there something better? We encourage and enable you to challenge yourself and everyone around every day
Have an impact - every customer that we sign, each product feature that we build, and every productive customer interaction brings us closer to our mission to reduce food waste and mitigate climate change
Think global, work local - the company is set up remote first with physical offices in Paris, Berlin, and Munich and features 12+ nationalities. This diversity is combined with the local office culture and frequent on-site store visits for a unique team culture
Hiring Process
Our ambition is to get to know you and determine together if we are going to build Europe’s next leading AI replenishment company together. These are the steps that will help us to do so:
Submit your application: Send your CV and cover letter to: jobs@freshflow.ai. Share what drives you to join Freshflow and why you’re the ideal candidate.
Intro Call: A 30-minute initial conversation to get to know you, understand your motivation, and answer your questions.
Topical interview: A 60-minute deep dive into your expertise and how you would solve real business problems
Personal Deep Dive: A 60-minute conversation to understand what shaped you as a person, reflect on your experience, and past performance
Cultural Fit: A 45-minute conversation with the Founder and CEO to understand who you are as a person and your philosophy