Customer Success Manager DE (m/f/d)
Freshflow
Sales & Business Development, Customer Service
Posted on Nov 20, 2025
Customer Success Manager DE (m/f/d)
Freshflow is building the food supply chain technology of the future to reduce global food waste.
~31% of global GHG emissions originate from food-related activities. Fresh produce is grown with significant energy and water inputs, some fruits are even flown/shipped across the globe, just to be thrown away in the supermarkets, because they miscalculated the customer demand.
Predicting the sales of fruits and vegetables correctly to prevent food waste is complex, due to short shelf lives, unique product characteristics, and a great variety in products.
We raised >€8m in funding, expanded in Germany and France across several retailers, and developed and fine-tuned an AI driven, user-first solution that is tailored specifically addressing this problem. Customer feedback is inspiring, and we put together a team of driven, bright individuals to go above and beyond. Will you be the next to join us?
Responsibilities
Onboarding new clients:
Collect client data and prepare for project launches.
Support retailers in implementing our solution, both on-site and remotely.
Train users and ensure they become autonomous with the system.
Managing the existing client portfolio:
Maintain proactive client relationships by addressing their needs.
Enhance client satisfaction and success by maximising their use of the solution.
Upselling and client retention:
Identify new business opportunities and contribute to the growth of our client portfolio.
Supporting global deployment:
Suggest improvements for our processes and solutions.
Collaborate closely with our pan-European sales, tech, product, and data teams.
Skills and Qualifications
There is no need to check all the boxes to apply! We are looking for a motivated, curious individual eager to learn. Here are the skills and qualities that make you an excellent candidate:
Initial experience in the retail sector, ideally in a client-facing role, and/or a background in Customer Success in B2B SaaS.
Build trusted client relationships with an empathetic and professional approach to foster loyalty.
Analyse figures, interpret key data, and confidently present results.
Strong project management abilities, effectively structuring tasks, meeting deadlines, and prioritising actions based on strategic goals and urgency.
Fluency in German and English.
Willingness to travel frequently within Germany / Austria / Switzerland (several times a week, day or two-day trips).
Drivers licence (Class B) is a bonus
Why it’s more than ‘just a job’
Personal development - Given our growing team customer base, there is abundant room to develop skills and grow within the role. When you want to further responsibility and are eager to learn, there are no limits
Make a change - due to the fast company growth, the entire organisation needs to be constantly questioned: is this still the best way to do it or is there something better? We encourage and enable you to challenge yourself and everyone around every day
Have an impact - every customer that we sign, each product feature that we build, and every productive customer interaction brings us closer to our mission to reduce food waste and mitigate climate change
Think global, work local - the company is set up remote first with physical offices in Paris, Berlin, and Munich and features 12+ nationalities. This diversity is combined with the local office culture and frequent on-site store visits for a unique team culture
Hiring Process
Our ambition is to get to know you and determine together if we are going to build Europe’s next leading AI replenishment company together. These are the steps that will help us to do so:
Submit your application: Send your CV and cover letter to: jobs@freshflow.ai. Share what drives you to join Freshflow and why you’re the ideal candidate.
Intro Call: A 30-minute initial conversation to get to know you, understand your motivation, and answer your questions.
Topical interview: A 45-minute deep dive into your expertise and how you would solve real business problems
Personal Deep Dive: A 60-minute conversation to understand what shaped you as a person, reflect on your experience, and past performance
Cultural Fit: A 45-minute conversation with the Founder and CEO to understand who you are as a person and your philosophy