About Company:

Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device for the knee joint, has obtained CE marking and HSA approval and booked revenues from large implant companies and hospitals. It has recently won the Innomatch grant by the Temasek Foundation (one of the 6 among 256 companies across 32 countries), and is currently deployed in some of the largest public hospitals in Singapore. KIMIA Recover is a comprehensive recovery management solution that provides a reduction in the number of hospital visits and complications. The product was also the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major public hospitals and orthopaedic clinics. Their digital therapy platform, consisting of KIMIA Assess and KIMIA Move products, uses artificial intelligence technology for digital MSK assessment and therapy. This platform is capable of providing pre-consultation assessments and real-time exercise guidance and feedback to musculoskeletal patients and is being adopted by some of the largest private healthcare providers in the region, along with large corporate players.

Job Overview

As the IT Support & Systems Administrator at Kinexcs, you will be the sole custodian and go-to expert for all things technology. In a team of our size, this is a high-impact, versatile role. You will balance immediate, friendly tech support for our team members with the strategic management of our cloud infrastructure, office network, and IT asset inventory.

Key Responsibilities

1. End-User Support & Device Management

• Day-to-Day Troubleshooting: Provide rapid, end-to-end technical support for the team's laptops (Windows & macOS), essential software applications, and peripherals.
• Onboarding & Offboarding: Own the entire employee lifecycle tech process—procuring hardware, provisioning and configuring laptops, setting up corporate accounts, and ensuring secure access revocation upon offboarding.
• Asset & License Tracking: Maintain an accurate, up-to-date inventory of all physical IT assets (laptops, monitors, routers) and manage software subscription licenses efficiently to optimize costs.

2. Cloud & Office Infrastructure Administration

• SaaS & Identity Management: Administer and optimize our core cloud collaboration suites (Google Workspace, Slack, Zoom, Jira, etc.), ensuring proper user access control.
• Data Backup: Implement, monitor, and verify automated cloud and local backup solutions to ensure no critical company or product data is ever lost.

3. IT Security & Compliance

• Endpoint Protection: Deploy, monitor, and enforce antivirus/anti-malware policies across all company-issued devices.
• Access Control: Ensure strict password hygiene, Multi-Factor Authentication (MFA) enforcement, and data access controls across the organization.
• Documentation: Create and maintain simple, clear IT policies, onboarding guides, and security best-practice documentation for the team.

Required Skills & Qualifications

Technical Profile

• Experience: 2 to 4 years of experience working in IT support, desktop engineering, or systems administration. Experience in a startup or small team environment is a massive plus.
• OS Expertise: Proficient in configuring, imaging, and troubleshooting both Windows 10/11 and macOS.
• Cloud Knowledge: Hands-on experience managing the Google Workspace Admin Console (or Microsoft 365).
• Basic Networking: Clear understanding of Wi-Fi setup, LAN/WAN, IP addressing, routers, and basic VPN configurations.

Mindset & Soft Skills

• Resourcefulness: A self-starter who thrives with minimal supervision and loves figuring out solutions to ambiguous technical problems.
• Communication: Excellent interpersonal and English communication skills. You should be able to explain technical concepts simply and assist team members with patience.
• Security-First Approach: A strong awareness of data privacy and basic cybersecurity hygiene.

What We Offer

• The opportunity to completely own, design, and scale the IT infrastructure of a rising health-tech company.
• A flat, fast-paced, and highly collaborative startup culture where your work directly impacts daily operations.
• Competitive salary and performance-based growth opportunities as the team expands.