Designation: Operations Manager - Jaipur

Location: Jaipur (On-site)

Working shift : General shift

About Nivoda:

Nivoda is a global B2B diamond and gemstone marketplace, providing jewellery retailers with access to competitive, high-quality diamond supplies. Recognized for its operational efficiency and commitment to customer success, Nivoda helps businesses grow profitably by minimizing inventory risks and optimizing the supply chain.

Key Responsibilities:

• Responsible for the entire operations of the Jaipur office

• Ensure high security standards are maintained throughout the shift

• Ensure SOPs are followed by the teams

• Ensure regular updates are shared with the reporting manager

• Ensure reports are created and maintained regularly

• Ensure all office related admin and financial work is managed efficiently

• Process oriented and focus on standardizing processes and workflows

• End to End ownership of all the transactions

• Managing the day-to-day activities of the team

• Have frequent discussions with suppliers and help in sorting out problems faced by them

• Motivating the team to achieve organizational goals

• Developing and implementing a timeline to achieve targets

• Empowering team members with skills to improve their confidence, product knowledge, and communication skills

• Formulate strategies to improve performance and make the operations lean

• Contributing to the growth of the company through a successful team

• Find ways to improve customer service and implement best practices

• Recruit, Train, Supervise and mentor your team members and support their professional development

• Creating a pleasant working environment that inspires the team

Required Skills & Experience:

• At least 7 years of work experience, with min. 3 years demonstrable experience as Operations Manager or a similar role in a leadership position

• Transparent & honest approach - as he/she will be dealing with stones

• Speaks good English, written and verbal

• MS Office and reporting skills

• Ability to multitask efficiently with multiple counterparts

• Attention to detail

• Humble, honest, trustworthy

• Shows respect & appreciation for every person

• Knowledge of general business software and aptitude to learn new applications

• Familiarity with business and financial principles and outstanding organizational skills

• Takes 100% responsibility with a can do attitude - Does not blame, complain, criticize or condemn

Perks & Benefits:

• Opportunity to shape and optimize operations in a growing, fast-paced company

• Significant responsibility and influence on process improvements and quality standards

• Collaborative, dynamic work environment with growth potential

• Unlimited leave

• Statutory benefits like PF & Gratuity etc.

• Great company culture and international working environment.