Founding Customer Value Lead
Omnea
Customer Service
London, UK
Location
London
Employment Type
Full time
Department
CustomerAccount Management
Our Mission
At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe.
Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe.
Find out more about the team and life at Omnea here.
What we're looking for
We’re looking for AN Account Manager to join Omnea’s customer team. You’ll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory.
You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our champions, you will drive renewals, expansion and upsell opportunities. You’ll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core.
You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.
Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the first Account Manager out there to help turn procurement into a true competitive advantage!
Overview
We’re looking for an exceptional generalist to join us as Omnea’s first Customer Account hire. You’ll be excited to design, build, and lead the US arm of the customer function, and have a massively accelerated career trajectory.
You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.
Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Customer Lead out there to help turn procurement into a true competitive advantage!
What can you expect?
You'll do whatever it takes to make sure our customers get real ROI and drive exceptional commercial outcomes. You'll go from being deep in a renewal negotiation to collaborating with sales to update our ROI calculator & business case, to attending events to network with C-Suite stakeholders, to being the voice of your customers in a product strategy workshop. You own NRR across a book of enterprise accounts, so everything you do is tied back to commercial outcomes.
Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end-to-end.
Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.
Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world-class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows.
Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.
About you
We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge. TL;DR you're commercially sharp and instinctively know how to navigate complex organisations. You might come from consulting, sales, or a generalist commercial role - what matters is that you've worked in proper enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things= done.
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You have 4-8 years of experience in a top-tier & fast-paced environment; perhaps that’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour
If you have experience in a commercial role, you've worked on six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships.
You have the ability to build rapport, influence people & drive change, whether it’s with a distinguished exec or a junior operator. You have the gravitas and executive presence to engage and influence senior leadership (ideally into CFOs, Legal or Procurement). You’re a natural communicator and can get on well with anyone.
You're comfortable in ambiguity. You don't need a fully built playbook, you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong.
You're ambitious, competitive, and care about doing excellent work. You probably have a track record of high performance in whatever you've turned your hand to, whether that's sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work really hard on something meaningful than coast on something safe.
You work hard & care lots about your work. Your level of ambition & desire to have a successful career make the required sacrifice & dedication worth it
You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work
You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things
You’re highly organised & focussed on outputs > inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
A few things to note:
We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here
We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here
We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).
We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!