Regional Crisis Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Demonstrated ability to effectively work with a diverse, global and cross-functional teams and large-scale projects.
• Prior experience working with senior leaders in a functional or strategic capacity
• An ability to understand business operations from the top level down and bottom-up structured thinking to understand the multi-dimensional nature of the business e.g., corporate, region, business unit, site, functions, interdependencies, and critical processes.
• Experience on managing live crisis events, impacting loss of people / loss of IT systems / loss of third parties / loss of sites
• Strong people management capabilities are essential for management of direct reports team and matrix management to deliver objectives without direct authority.
• Experience of managing integration of acquired companies would be beneficial
• Excellent oral, written, and presentation communication skills, especially related to facilitation, documentation, training, and reporting.
• Able to work both self-directed and as part of a team, with the ability to multitask and prioritize.
• Thinks critically and can identify problems and develop innovative solutions
• A demonstrated focus on continuous improvement.
• Experience with Fusion Risk Management Software & Onsolve Send Word Now or other emergency alerting software would be beneficial
• Strong team player who thrives on working on a variety of projects and tasks with other team members and role models Moody’s values and behaviors
• Strong interpersonal skills, with the ability to act with tact and diplomacy.

Additional Information:

• This role requires a high level of vigilance and the ability to make quick decisions in time-sensitive situations.
• The Regional Crisis Manager will be part of a larger Global Business Resilience team working closely together and will receive ongoing mentoring, support and training.
• High level of proficiency in Office 365 (Word, Excel, Outlook, PowerPoint). Ability to create reports in PowerBI desirable but training will be available. Knowledge of monitoring tools & Crisis Management software (currently using Fusion Risk Management) would be advantageous.
• Exposure to the broader CRR department will offer insight into a range of risk topics.

Education

Bachelor’s degree / Undergraduate degree / Graduate degree and/or relevant professional experience within Resilience

Fluency in English is essential

10 years + Previous experience in Business Continuity / Operational Resilience / Crisis Management

Professional certification (BCI, DRI) in business continuity management a plus

Responsibilities

The Crisis Regional Manager will report to the AVP - Business Resilience Manager. The position is responsible for the management of a 2 / 3 Analysts (Crisis Operations Team) who in turn are responsible for monitoring and responding to crisis situations in real-time.

Responsibilities include but not limited to

• Proactive: Horizon scan for potential events that may impact MCO and provide advice and escalate as appropriate.
• Reactive: Point of escalation to support Crisis Operations & Business Crisis Management Teams in responding to crisis situations in real-time.
• Lifecycle & Project Planning: Delivering the Crisis Management program across MCO. This includes managing the lifecycle of review and approval of the Crisis Management Plans, Emergency Response Plans & Hazard assessments in line with the Business Resilience prioritization and impact tolerance.
• Documentation: Maintenance and review of the Business Resilience Governance and Program Management.
• Reporting: Maintain variety of reports from project completion tracking, location status, contributions to the Key Risk Indicators and Corporate Score Cards.
• Training: Provide guidance and training to Business Management and designated roles, supports program testing and exercising, provides effective challenge of plans and processes at regular intervals and raises global awareness.
• Collaboration: The position will work with the various areas within Risk Management groups and partnering with Technology, People, Procurement, Facilities, Corporate Security, Legal and Compliance to meet this objective.
• Managing Resources: Provide constructive coaching and guidance to managed staff and allocate resources effectively based on business priorities and broader department objectives.
• Systems: Own the management and deployment of Crisis Management & Incident Management applications within Fusion Risk Management Software & Emergency Notification System to drive visibility, efficiency for the Crisis Management teams

Out of hours and weekend support will be required to support significant Crisis events.

About the team

What we do is important to the company and our employees, the need for Resilience during these tempestuous times is increasing.

Global Business Resilience team supports the business across 90+ locations by empowering employees to manage incidents locally but have Crisis Management support when required. The team strive to reduce the impact of severe events on our people and business by focusing on preventative activities, contingency planning, exercising and improving risk partnership across business entities and our stakeholders.

Working at Moody’s

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.