Business Systems Analyst

Location(s):

• Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN

Line Of Business: Data Estate(DE)

Job Category:

• Engineering & Technology

Experience Level: Experienced Hire

Department - Data Estate

Role/Responsibilities

We are seeking a highly skilled and experienced Junior Operations Analyst to join our dynamic team. As a Junior Operations Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of our systems and processes.

Responsibilities:

• Lead incident management, including monitoring, detection, and resolution of system issues to ensure optimal system performance and minimal downtime.

• Conduct root cause analysis investigations and prepare detailed reports, including customer-facing Root Cause Analysis (RCA) findings.

• Collaborate closely with technical teams to develop and implement monitoring solutions, dashboards, and reports that provide actionable insights.

• Conduct thorough data analysis to identify trends, patterns, and insights related to system performance, incidents, and problem areas.

• Work towards automating the detection and resolution of recurring issues, reducing manual effort and enhancing efficiency.

• Engage with business stakeholders to understand their requirements, challenges, and objectives, and translate them into effective operational solutions.

• Communicate effectively with both technical and non-technical stakeholders, providing regular updates, reports, and recommendations.

• Perform performance testing and collaborate with the QA team to ensure optimal system performance and identify capacity limits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2-4 years of experience in incident management and application performance monitoring set-up and tuning.

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights.

• Basic troubleshooting skills including Hands-on experience with Windows/Linux OS environments.

• Providing software application support under the supervision of the Senior Engineer.

• Hands-on experience with SQL and Python for log analysis

• Basic Idea about ITIL Process

• Documenting processes and monitoring application performance metrics.

• Knowledge of any scripting languages, such as shell scripting/PowerShell if any.

• Ability to monitor application performance.

• Ability to provide front-end support to internal departments and web-based clients.

• Hands on any monitoring tool like data dog/Dynatrace

• Understanding of ticketing tool like SNOW/Jira

• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.

• Basic understanding of Cloud Technology - AWS, GCP, etc

• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and business stakeholders.

• Experience in performance testing and collaborating with QA teams for system testing and optimization.

Ability to work independently and as part of a team, managing multiple priorities and deadlines.

• Self-motivated and proactive with a continuous improvement mindset.

• Experience working in a fast-paced environment and adapting to changing business needs.

• Strong attention to detail and the ability to work under pressure.

If you are a highly motivated individual with a passion for incident management, data analysis, automation, performance testing, SQL, QA, and excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization by ensuring efficient operations, driving continuous improvement, and optimizing system performance.