At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 4-5 years of experience working knowledge and hands on experience in three or more of the following technology areas: Intune, Patch Management / Vulnerability Remediation, Application Packaging, Windows Update for Business etc.
• Strong understanding and experience in Vulnerability remediation using various tools.
• High level expertise on Windows 10/11.
• Expertise on compliance policies related to windows desktop environments.
• High level expertise on Microsoft Office application configurations, browser configuration.
• Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required.
• Automation skills are good to have, PowerShell, Python are preferred. Other programming languages are a plus.
• Patch management expertise using Windows Update for business/ Auto Patch or any third-party SaaS product like Qualys Patch management.
• Ability to effectively present information in both technical and non-technical terms.
• Strong communication; verbal, written and collaboration skills.

Education

• Bachelor’s degree in computer science or equivalent area of study.
• Industry certifications in relevant areas is a plus.
• ITIL Certification is highly preferred.
• Minimum 5 years’ experience in IT industry in relevant area.

Responsibilities

• Support the day-to-day business operations for Windows: (HW and Software/ /Autopilot, Intune/ M365/ Mobility) as well as creation of associated operating documentation.
• Vulnerability remediation/Patch management/Software deployment operations.
• Follows standard ITIL processes and procedures related to Incident, Change, Problem Management.
• Work with Security team to ensure system configurations are compliant with security policies and controls standards.
• Ability to deal with ambiguity and drive clarity and actions
• Ability to summarize complex technical and business issues to the appropriate audience
• Ability to work with a variety of development environments and platforms
• Ability to participate in teams across organizations to solve business and technical issues
• Ability to successfully multi-task and prioritize work
• Provide end to end ownership of tasks/incidents and problems.
• Support new and existing deployments through the analysis of metrics, logs, system alarms etc. to troubleshoot problems and perform preventative maintenance on the various products.
• Facilitate outage restoration calls to access application impact, notify the business, and restore system issues.
• Effectively and independently take on and manage tasks / work inside multiple projects simultaneously.
• If required to perform his / her duties, the candidate is expected to be able to attend meetings in different time zones and with offshore partner resources.
• Business fluent English is required.
• Must be comfortable to collaborate and excel in a true global and multicultural environment.

About the team

We are looking for a seasoned Windows systems engineer with a primary focus on the operations space. The candidate will be joining a very dynamic environment where he / she will be expected to take on challenges and comfortably be able to manage, maintain, secure, and provide the best in-class end user experience on workstation endpoints.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.