· Ensuring employees queries are closed within TAT

· Responsible for accurate and timely inputs of changes in Workwise and Onboarding formalities, Offer Letter creation and distribution

· Good understanding of HR OPS processes, the workflow of approvals, and overall executions

· Reviewing the employee case queues effectively and prioritizing the high-priority tasks

· Strong knowledge of stakeholders’ management skills

· Good knowledge of Hire to Retire processes their workflow and stakeholders involved

· Excellent knowledge of any HRMS tool (PeopleSoft, SAP, Workday)

· Excellent knowledge of HR metrics (CSAT, Volumes trending, Time to close, time to assign)

· Strong Interpersonal skills

· Strong computer skills and experience with office management and communication software

· Ability to understand statistical data and mathematical concepts and how to apply them to HR processes

· Good verbal and written communication skills

· Minimum 3-4 years of experience is a must in HROPS set up in a mid or large organization