At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• A strong technical understanding of digital channel technologies, including Content Management Systems (CMS), HTML, CSS, and Power BI, is required to manage, develop, and troubleshoot our partner platforms.
• Excellent communication and collaboration skills are essential for articulating complex processes and influencing stakeholders across the business to align our digital channels with organizational needs.
• Proven ability to manage projects, prioritize tasks in a complex environment, and drive initiatives to completion is necessary for rolling out platform changes and enhancements.
• An analytical mindset with outstanding problem-solving skills is required to troubleshoot platform challenges, improve the User Experience (UX), and create insightful engagement reports.
• A results-driven personality with a strategic focus is needed to ensure that our digital partner experience directly supports broader business objectives.
• Experience working in a multi-country or multi-cultural environment is highly desired to effectively engage with a global partner ecosystem.

Education

• Requires a degree in Computer Science, IT, Systems Engineering, or a related qualification.
• Requires 5+ years of experience working with digital channels, preferably within a web or digital platform team.

Responsibilities

• This role owns the maintenance and development of our digital partner channels to create a best-in-class user experience for Moody’s partner ecosystem.
• Manage and develop the Moody’s Partner Portal and associated digital channels, including our Sales Enablement page (Highspot) and internal SharePoint sites.
• Update platform content and structure using HTML and CSS as needed to support business objectives
• Create and maintain internal reporting using tools like Power BI to track partner engagement and platform performance.
• Collaborate with the wider Partner ecosystem, Sales Enablement, and Business Systems teams to ensure our digital channels align with the needs of the organization.
• Respond to and troubleshoot all digital channel issues, working with the appropriate vendors to ensure timely resolution.
• Continuously improve the User Experience (UX) of the partner platforms through regular testing, content audits, and analysis.
• Implement strategies to grow the user base and drive traffic, ensuring full compliance with all laws and regulations.
• Keep up-to-date with industry best practices and monitor competitor portals to provide best-in-class solutions.

About the team

Our Partner Operations and Enablement team is responsible for building and managing the framework that supports Moody's global partner ecosystem. We contribute to Moody's by driving partner program services through our digital platforms, providing our partner community with a rich and dynamic experience, and enabling our internal teams with the tools they need to succeed. By joining our team, you will be part of the exciting work of creating a best-in-class digital experience that empowers our partners and drives business growth, the team is committed to excellence and innovation. As a part of Moody's broader digital transformation, the Sales team has embraced AI driven tools to enhance client engagement, streamline workflows and unlock new opportunities for growth.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.