At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 2+ years of experience in customer success, account management, pre-sales, or customer support roles.
• Proven ability to work independently and collaboratively within a team, with exceptional attention to detail.
• Strong verbal and written communication skills, including the ability to deliver compelling presentations.
• Problem-solving and analytical skills to identify and resolve customer issues, driving customer satisfaction and retention.
• Customer-focused mindset with expertise in building long-term client relationships and ensuring value delivery.
• Experience with productivity tools such as SalesLoft, Gainsight, Salesforce, or similar platforms is highly desirable.
• Native English proficiency; additional proficiency in other Asian languages is a plus.
• Solid understanding of business concepts and processes, particularly in regulatory compliance, KYC, and supply chain use cases.
• Commitment to continuous learning to stay updated on industry trends, product innovations, and best practices in customer success.
• Willingness to travel up to 10% of the time, as needed.

Education

Bachelor’s degree in business, economics, finance, marketing, or a related field is required.

Responsibilities

• Build and nurture strong relationships with clients across APAC and MESA, ensuring their success throughout the customer lifecycle.
• Organize and lead customer engagements, including onboarding sessions, status updates, strategic business reviews, and training events.
• Act as a trusted advisor by sharing industry best practices, product insights, and resources such as training materials, user events, and updates on product releases.
• Monitor and analyze customer usage data, providing actionable insights and recommendations to optimize results and overall customer experience.
• Collaborate with internal teams—sales, implementation, product, and support—to ensure seamless delivery of services and solutions to clients.
• Identify and proactively address risks and opportunities within your assigned customer portfolio.
• Maintain and enhance client training resources to ensure sustained product adoption and usage.
• Facilitate coordination between internal stakeholders, such as connecting marketing teams with customer testimonials or engaging beta testers for product development.
• Foster customer satisfaction and loyalty by addressing their needs promptly and proactively.

About the Team

Our Customer Engagement team is at the heart of our mission to build meaningful, value-driven relationships that drive customer retention, satisfaction, and loyalty. By joining our team, you’ll play an integral role in developing deep client connections, bringing the voice of the customer into our business strategies, and identifying innovative opportunities for growth. We are committed to collaboration, customer centricity, and becoming an industry leader in customer success.
At Moody’s, we foster an inclusive workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We believe in the power of diverse ideas, innovation, and collaboration. If you’re passionate about building meaningful relationships and driving customer success but don’t meet every requirement in this description, we encourage you to apply. You may be the perfect fit for this or another role.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.