At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 7 years’ experience in AV/UCC support, with at least 3 years in a leadership role.
• Proven experience with global team leadership and cross-regional coordination
• Hands-on experience supporting live events and pre-event testing
• Strong AV technical skills
• Strong expertise in MS Teams, Poly, Neat and SaaS collaboration platforms
• Experience managing AV environments across conference rooms, mobile, and desktop platforms.
• Experience with Service Now and ticket escalations
• Excellent communication, stakeholder management, and project coordination skills.Excellent problem-solving, communication, and organizational skills
• Comfortable working in a fast-paced, global environment with shifting priorities.

Education

• Bachelor's degree or equivalent experience

Responsibilities

As AVP-Delivery Manager, you will lead the Unified Communications and Collaboration (UCC) Support team across Europe and Asia-Pacific, ensuring seamless delivery of AV and collaboration services in meeting rooms, events, and across SaaS platforms. This role will provide regional leadership, strategic oversight, and operational excellence across time zones and cultures.

• Oversee daily UCC support operations in EMEA and APAC, ensuring consistent service delivery and alignment with global standards.
• Lead support for executive meetings, town halls, and hybrid events, ensuring high-quality technical delivery and white-glove service.
• Ensure flawless execution and rapid response to technical issues.
• Lead regional teams, manage staffing, and coordinate with local vendors and support teams.
• Maintain and optimize AV systems including MS Teams, Crestron, Poly, Shure, and other collaboration tools.
• Lead testing and implementation of new AV technologies and integrations.
• Ensure high availability and performance across all supported environments.
• Partner with UCC Engineering, UCC Operations, Desktop Support, and Product Management to drive innovation and continuous improvement.
• Contribute to global equipment upgrades and collaborative technology rollouts.
• Foster a culture of excellence, mentorship, and continuous learning.
• Supervise and mentor regional UCC support staff, fostering a culture of accountability and customer service.
• Support real estate and relocation projects, ensuring AV readiness and compliance.
• Drive continuous improvement through analytics, feedback, and proactive issue resolution.
• Manage AV asset lifecycle, including maintenance, upgrades, and inventory.

About the team

Our Technology Services Group – Unified Communications and Collaboration (UCC) team is responsible for delivering seamless Audio/Video support across all Moody’s offices. By joining our team, you will be part of exciting work in global AV and collaboration technology, supporting diverse environments and cultures across EMEA and APAC, and leading the way in operational excellence and strategic innovation.

#LI-Hybrid

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.