Skills and Competencies

• 3-4+ years experience with public sector partnerships
• Demonstrated proficiency in partner success, customer success, alliances, or program management within complex, matrixed organizations
• Strong understanding of public sector procurement, partnering, and delivery models, including work with prime contractors, systems integrators, and resellers
• Proven ability to manage and influence senior stakeholders across Sales, Product, Legal, Solutions Engineering, and Delivery without direct authority
• Excellent communication, organizational, analytical, and execution skills with the ability to balance strategic thinking and operational rigor
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency.
• Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

Education

• Bachelor’s degree in business, economics, finance, marketing, or a related field

Responsibilities

The Associate Director, Partner Success is responsible for owning the post-onboarding partner lifecycle for public sector partners, ensuring enablement, execution readiness, performance management, and delivery of successful customer outcomes.

• Lead onboarding and enablement for public sector partners, ensuring strong understanding of Moody’s solutions, value propositions, and priority government use cases
• Develop and deliver partner training, enablement materials, and Partner Success playbooks in collaboration with cross-functional teams
• Serve as the primary point of contact for partners post-onboarding, supporting active pursuits, deployments, and partner-led customer engagements
• Track and manage partner performance against defined success metrics, including pipeline influence, execution quality, delivery outcomes, retention, and customer satisfaction
• Identify execution risks and coordinate cross-functional support to address gaps in partner capability, capacity, or alignment
• Partner with Sales and Partnerships teams on joint go-to-market initiatives, account planning, and opportunity execution
• Coordinate internal resources to support partner-led government deals, including procurement and contracting considerations
• Act as a trusted partner and customer advocate, providing strategic guidance aligned to public sector mission environments and workflows
• Ensure partner activities align with third-party risk, compliance, security, and governance requirements in regulated environments
• Contribute to the development and scaling of Partner Success processes, governance models, and best practices

About the Team

This role sits within Customer Engagement, a team focused on maximizing customer and partner value through purposeful engagement, strong cross-functional collaboration, and disciplined execution. The team plays a critical role in scaling Moody’s public sector business while maintaining high standards of quality, compliance, and customer outcomes.