Skills And Competencies

• Strong customer service skills with the ability to communicate clearly, professionally, and effectively with clients
• Experience supporting technical products, preferably APIs or SaaS-based solutions
• Solid understanding of APIs, including the ability to troubleshoot issues and identify root causes
• Excellent analytical and problem-solving skills with persistence in driving issues to resolution
• Strong verbal, written, and organizational skills
• Ability to collaborate effectively with cross-functional teams such as Product, Sales, Engineering, and Research
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn in a fast-paced environment
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
  
  

Education

• Bachelor’s degree required; concentration in Information Technology, Computer Science, or Finance is a plus
  
  

Responsibilities

The Client Service Specialist delivers high-quality client support for Moody’s Analytics products while building strong client relationships and partnering across teams to ensure timely and accurate issue resolution.

• Provide superior customer service for Moody’s Analytics’ industry-leading products
• Communicate with clients in a courteous, professional, accurate, and timely manner
• Manage and appropriately escalate client requests while maintaining ownership through resolution
• Build strong working relationships with Client Service colleagues and partner teams including Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
• Identify, capture, and share client feedback related to product features and functionality
• Create and maintain content for the Moody’s Analytics Knowledge Base
• Support new product launches and business initiatives
• Identify potential sales and up-sell opportunities and route them to the appropriate teams
  
  

About The Team

The Client Service team partners closely with clients and internal stakeholders to ensure a seamless experience with Moody’s Analytics solutions. The team is collaborative, client-focused, and committed to continuous learning, playing a critical role in supporting product adoption, client satisfaction, and long-term business growth.