Global Capability Center Intern

Heredia, Costa Rica

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Foundational understanding of business operations, process documentation, or workflow analysis concepts, gained through academic coursework, case studies, or project-based learning
• Exposure to data analysis, reporting, or visualization tools such as Microsoft Excel, Power BI, or similar platforms is preferred
• Familiarity with Microsoft 365 productivity and collaboration tools, including Teams, SharePoint, Word, Excel, and PowerPoint
• Interest in automation, low-code/no-code platforms, or digital process improvement; prior exploration of tools such as Power Automate, Power Apps, or similar is considered a plus
• Strong written and verbal communication skills in English, with the ability to present ideas clearly and professionally to both technical and non-technical audiences
• Ability to organize information, manage multiple tasks, and meet deadlines with strong attention to detail and a proactive, solutions-oriented mindset
• Collaborative, curious, and adaptable team player who can work effectively across diverse teams and stakeholder groups in a fast-paced environment
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Currently enrolled in a Bachelor's degree program in Business Administration, Finance, Industrial Engineering, Project Management, Computer Science, Information Systems, Data Analytics, Technology, or a related field
• Ideal graduation date: 2028
• Internship Start Date: March 2027

Responsibilities

Support the Global Capability Center Operations team in driving operational efficiency, process improvement, and AI-enabled innovation across the center by completing tasks such as:

• Assist in building and maintaining operational dashboards, reports, presentations, and other decision-support materials used by GCC leadership
• Support the upkeep of SharePoint sites, process documentation, scorecards, and knowledge-management resources for the central operations team
• Conduct research and data gathering to help identify process improvement opportunities and support the design of practical, scalable solutions
• Collaborate with team members on pilot projects related to automation, analytics, and AI-enabled tools, with emphasis on Moody's authorized Microsoft and Anthropic ecosystems
• Assist in preparing materials for leadership decision-making, including OKR and KPI tracking, risk registers, and operational status updates
• Support the development and documentation of workflows, process maps, and solution prototypes under the guidance of senior team members
• Participate in team meetings, stakeholder discussions, and cross-functional working sessions to gain hands-on exposure to GCC operations and governance
• Contribute to continuous improvement efforts by sharing observations, flagging inefficiencies, and proposing ideas in a supported, learning-oriented environment

About the Team

The Global Capability Center Operations team supports the GCC Head and leadership team in managing, improving, and scaling the center. The team partners across functions, regions, and business areas to strengthen operational governance, improve service delivery, enhance leadership decision-making, and advance the adoption of innovation, automation, analytics, and AI-enabled ways of working. By joining this team, the successful intern will gain firsthand experience in how a global capability center operates, measures performance, solves problems, and creates value for Moody's through efficient, scalable, and technology-enabled operations.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.