PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

This role is a role suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.

Your responsibility will involve:

• Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
• Helping build and maintain virtual assistants both using internal tools and Python
• Obsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
• Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
• Helping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safe