PolyAI builds enterprise voice assistants that have natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgement. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

We are seeking an experienced Senior Full Stack Engineer with a strong backend focus to join our team and help shape our data processing pipelines and cutting-edge low-code platform. This role offers the opportunity to work end-to-end, from design to implementation, on creating features which enable a simple user experience for interacting with complex AI systems. This is an excellent opportunity for a technically proficient individual who is eager to learn and grow within a collaborative, fast-paced environment.

What You Will Do

• Full-Stack Development: Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.
• Create Intuitive Interfaces: Develop user-friendly UIs that simplify and visualise complex AI concepts.
• Champion Best Practices: Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.
• Collaborate: Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.
• Mentor and Guide: Provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.
• Optimise Performance: Improve backend workflows, streamline processes, and enhance overall system efficiency.