^{Enterprises trust our voice‑first platform to handle millions of conversations every day. Your mission is to extend that market‑leading experience to every text surface - starting with Webchat and WhatsApp and expanding into Email, SMS, and whatever channel comes next. We are looking for a curious and analytical Senior PM who is passionate about owning the strategy, roadmap, and execution that gets us there.}

^{You’ll collaborate with exceptional product, research, engineering, and deployment teams to ship production‑ready, LLM‑powered agents that feel as natural as talking to a human. If you’re driven to solve real user problems, insist on truth‑seeking AI, and delight in turning frontier research into intuitive, trustworthy experiences, we want to meet you.}

^{Key Responsibilities}

• ^{Set (and own) the multi‑channel vision and objectives. Craft a winning strategy for Webchat, WhatsApp, in-App Chat and the next text-based channels. Define and monitor key performance indicators to assess product success and inform continuous improvement.}
• ^{Own and deliver the roadmap end‑to‑end. Drive discovery to iteration, aligning cross‑functional squads and keeping initiatives on time and aligned to strategy.}
• ^{Integrate and optimize LLM, RAG, and tool‑calling pipelines for text. Define requirements and run evaluations to optimize our technology stack to text-based agents.}
• ^{Launch new channels into production. Work with clients and deployment teams to ensure new channels are launched successfully and drive end user value.}
• ^{Be the bridge between customer problems and technical possibilities. Have a deep understanding of the customer and new technical breakthroughs to truly challenge the future of natural language interfaces.}
• ^{Drive go‑to‑market for new vertical packs. Coordinate beta programs and launch kits to rollout new channels and drive OOTB ROI within specific verticals.}

^{Required Qualifications}

• ^{4+ years of product management delivering AI, NLP, or messaging products in production.}
• ^{Hands‑on background, comfortable reading Python, writing SQL, and debugging webhooks. You have a bias for action and experience using AI prototyping tools to test and validate hypotheses.}
• ^{Demonstrated success launching text‑based conversational AI at scale.}
• ^{Track record defining and moving quantitative success metrics for conversational AI solutions.}
• ^{Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).}

^{Preferred Qualifications}

• ^{Experience verticalising conversational solutions for healthcare (HIPAA, PHI) and financial services (PCI‑DSS, FFIEC) regulatory environments.}
• ^{Deep familiarity with WhatsApp Business API, web‑socket or webhook architectures, and common live‑chat SDKs.}
• ^{Prior ownership of multi‑modal (voice + chat) conversational platforms or agentic‑AI features.}
• ^{Background in a high‑growth startup.}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 25 days holiday, plus bank holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}