Junior Pre-Sales Technical Consultant

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Junior Pre-Sales Technical Consultant

• Location: London (Hybrid)
• Full-time
• Pay up to £50,000
• Reporting to: CEO
• Website: rgrid.tech

About Research Grid:

Research Grid (R.grid) is the automation engine for admin-free clinical trials. Our mission is to enable faster, more successful clinical trials by engineering smart software that safely automates back-office admin across the full lifecycle. R.grid has developed two industry-leading products leveraging its AI-powered automation engine. Together, Inclusive and TrialEngine form the only end-to-end platform to automate the back office of clinical trials, from pretrial to trial close. R.grid is a London-based start-up founded in 2020 by Dr Amber Hill. We are a small but growing team of data scientists, engineers, and business professionals passionate about technology and healthcare.

R.Grid is automating the future of clinical trials. Our AI-powered platform accelerates and enhances trial execution, freeing teams from the burden of disconnected tools and manual input, and workflows. Backed by deep technical and domain expertise, we’re on a mission to radically transform how clinical research happens.

About the Role

We’re hiring a Junior Technical Solutions Consultant to join our growing commercial team. You’ll be the bridge between client needs and product capabilities, supporting sales opportunities end-to-end from shaping solution fit, running engaging demos and addressing technical queries to contributing to sales campaigns and go-to-market strategy. At R.Grid, we operate as one unified growth team. You’ll work closely with the Business team, particularly the commercial team (Sales and Marketing) and the development team.

This is a sales support, not an IT or a development role.

Your Responsibilities

• Support the Sales team to create, tailor and deliver compelling product demos for prospective and existing clients, as well as multiple types of stakeholders (internal team, external clients, patients, communities, etc.)
• Align product demos to clinical trial terminology, workflows, regulatory compliance, and cybersecurity standards.
• Quickly create and deliver solution proposals, technical help content, product fit conversations and support RFPs and technical Q&A
• Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
• Curate structured product feedback, speak to clients to understand their user experience/use cases and how we can improve it.
• Work with marketing to refine our technical narrative for the product, including blog posts, webinars, and customer-facing marketing collateral
• Stay informed of the latest data science, health tech, evolving regulations including GCP, 21 CFR Part 11, and GDPR, and AI developments.
• Work as a bridge between the business team, the customer, and the development team on product quality, roadmapping decisions, and customer-driven insights.
• Work closely with the Business team and the Development team and on other duties and responsibilities as assigned.

Requirements

• Hands-on pre-sales pedigree experience as a Sales Engineer, Solutions Consultant in SaaS, Cloud, digital-health or other regulated tech environments.
• Clinical trial tech experience and understanding of trial terminology, workflows, and compliance would be greatly advantageous.
• Excellent lay communication skills and ability to present technical concepts to any audience
• Able to switch seamlessly between clinical decision makers and IT teams - maintaining clarity and keeping everyone on the same page.
• Able to demonstrate cybersecurity knowledge for a solutions auditor
• Understand agile & data-driven development and lean business methodologies to learn and iterating quickly
• Know your way around HubSpot CRM and data-driven sales cycles.
• Startup experience. Able to work in a ‘one team approach’.Operate with urgency, curiosity, and care in a fast-paced, early-stage environment
• Familiarity with AI/ML in clinical trials, health or life sciences settings

We offer

• Full-time contract.
• Competitive base salary up to £50k, commensurate with experience
• 28 days of annual leave (including statutory).
• Growth opportunities within the company.
• Training towards professional goals and ambitions.
• Experienced team, positive working environment, and collaborative company culture.
• A chance to make a meaningful impact in a fast-moving, high-growth sector

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

• Company pension
• Sick pay
• UK visa sponsorship
• Work from home

Work Location: Hybrid remote in London N1