At Round, we’re building the first truly autonomous digital worker for finance and operations. Not another CFO co-pilot - a real employee that thinks, acts, and executes across tools, protocols, and banking rails.
We’re combining the power of infrastructure with AI to push the frontiers of what’s possible in finance.
Learn more about Round here 👉 ‣
The mission
Get every new customer live and funded fast, and get 50% of our customers using at least two products beyond treasury.
The basics
📍 Location: London💰 Market salary + generous equity🙋♂️ Reporting directly to CEOWho you are
You're commercial. You don't just keep accounts happy, you grow them. You can show the revenue you've added from customers who were already signed.You pick up the phone. When a customer goes quiet or something breaks, you call them before they call you.You learn a product inside out. You can walk a CFO through it, tell a bug from user error, and write it up so engineering can fix it first time.You're obsessed with the data. You know which customers are live, which are stuck, which are at risk and which are ready to do more with us. Nothing lives in your head.You fix things once. When the same question comes up twice, you write the doc, build the automation or change the process.You're AI-native. Your default answer to a manual task is an agent or a workflow. We sell AI to finance teams, so our customer operation should run on it.You're comfortable with a blank page. No playbook exists yet. You'll write it.What you'll do
Activation: Take every new customer from signed to live. Run onboarding, get the first deposit in and cut time-to-valueExpansion: Move customers onto more of the platform, from treasury into payments, AP, FX and our AI agentsWallet share: Help customers put more of their cash to work with Round, including moving balances into our money market fundsAccount management: Own the book. Set check-in cadences, run renewals and flag churn risk before the customer raises itSupport: Build our support operation from scratch: one front door for customers, clear triage, response times, escalation paths and SOPsLaunches: Make sure every product launch ships with a support plan and customers know how to use what we've builtVoice of the customer: Feed what you hear straight back to product and engineering so we fix root causes, not ticketsFree up sales: Take post-sale work off our AEs so they spend their time sellingHow to apply?
Email pac@roundtreasury.com
