Locations
London, UK · City of London, London, UK · Mile End, London, UK · Kingston Vale, London SW15, UK
industry
Information Technology
Size
1 - 10 employees
Stage
Other
founded in
2016
Sentient Machines is an innovator in the field of call analytics. However, primarily due to cost, companies are using speech analytics technology. Most companies still rely on time-consuming manual call reviews and listening. This is financially inefficient and fails to guarantee quality of reporting or understanding valuable insights. The next-generation AI cloud-based platform from Sentient Machines reduces costs by quickly and seamlessly plugging into existing telephony providers' systems. We then utilize our automated self-learning AI to better understand how customers express thoughts, challenges, and emotions such as excitement or frustration. This is achieved at lower cost and higher quality than existing providers. Our platform extrapolates real-time actionable insights to transform client outcomes through better-informed decision-making and smarter human communication. In call centers, our technology can transform clients’ customer experience; reducing compliance and customer retention costs, increasing productivity, and enhancing revenue with refined personalized agent training. This augmented decision-making has resulted in 65% cost savings and nearly 90% efficiency savings for our clients.
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