Sentient Machines

sentientmachines.tech

In the UK alone 740,000 agents handle more than 120 million minutes of calls every day. However primarily due to cost, only 20% of companies are using speech analytics technology. Most companies still rely on time-consuming manual call reviews and listening. This is financially inefficient and fails to guarantee quality of reporting or understanding valuable insights. The next-generation AI cloud-based platform from Sentient Machines reduces costs by quickly and seamlessly plugging into existing telephony providers systems. We then utilise our automated self-learning AI to better understand how customers express thoughts, challenges and emotions such as excitement or frustration - this is achieved at lower cost and higher quality than existing providers. Our platform extrapolates real-time actionable insights to transform client outcomes through better-informed decision-making and smarter human communication. In call centres, our technology can transform clients’ customer experience; reducing compliance and customer retention costs, increasing productivity and revenue enhancement with refined personalised agent training. This augmented decision-making has resulted in 65% cost savings and nearly 90% efficiency savings for our clients.