Role & Mission

You will be at the heart of customer onboarding and technical support:

• Onboard new clients and help them adopt the product.

• Provide Level 1 technical support: triage, reproduce simple issues, initial analysis.

• Understand and assist with API and SDK integrations.

• Manage integration follow-up: coordination, reminders, test validation.

• Support documentation and process improvements across the organization.

Key Responsibilities

• Collect, qualify, and document customer requests.

• Collaborate with Engineering, Product, and Customer Success teams.

• Run basic tests, validate scenarios, interpret simple logs.

• Identify what can be solved at Level 1 vs. what needs escalation.

• Oversee customer integrations and ensure smooth execution.

• Maintain and improve technical documentation (guides, FAQs, templates).

• Reduce noise for engineering teams by providing high-quality initial qualification.