Role Information

Are you a passionate IT professional who thrives on solving complex technical challenges and delivering exceptional service? Want your work to genuinely impact people’s lives?

At Sciensus, we’re looking to appoint a talented 2nd Line Service Desk Analyst

This is a permanent position, hybrid work coming into our Burton office 2 days a week.

What You’ll be Doing

Step into a pivotal role where you’ll be the go-to expert for escalated IT issues, ensuring smooth, efficient resolution across the business. You’ll:

Act as the key escalation point for 1st Line support
Troubleshoot complex issues across desktops, servers, networks, and applications
Support and enhance Microsoft environments (O365, Azure, Intune, SCCM, Windows)
Collaborate with 3rd line teams and external partners
Drive improvements by identifying recurring issues and sharing knowledge
Support IT projects and infrastructure/security initiatives
Mentor and upskill Service Desk colleagues

What Makes You a Great Fit?

You’re not just technical—you’re proactive, people-focused, and driven to deliver results.

Strong experience in IT Service Desk / 2nd Line support
Solid Microsoft stack knowledge (Azure, O365, AD, Exchange, Windows)
Understanding of networking (LAN/WAN/VPN)
Certifications like ITIL, A+, AZ-900 (or equivalent experience)
Excellent communication and problem-solving skills
Passion for technology and continuous learning

2nd Line Service Desk Analyst sciensus.doc

Who we are?

Sciensus is a proven life sciences solutions partner with more than 30 years' experience navigating and unlocking the complex European healthcare ecosystem.
We maximise patient access to medicines, accelerate product launches and drive long-term commercial success for our partners.
Through a skilled team of over 500 licensed clinical staff and 1,650 colleagues globally, we work at the intersection of clinical excellence, patient experience and healthcare innovation. We support patients living with cancer, chronic conditions and rare diseases ‒ helping them access the life-changing treatments they need, wherever they are.

What do we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do. Additional to a competitive salary, we also offer a comprehensive benefits package including:

- 25 days annual leave plus bank holidays
- Yearly pay reviews
- Contribution based pension scheme
- Life assurance
- Employee benefits platform (retailer discounts and much more)
- Private medical (after qualifying period)
- Ongoing learning and development opportunities
- Annual company event
- In the Burton Upon Trent office we have an onsite gym, canteen, prayer room, and quiet room



Our Values

We are a Disability Confident Committed Employer and we have also successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.

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