PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We seek an innovative, design-focused, growth-focused product manager who can join our team and help make PolyAI the best conversational AI platform.

In this role, you will guide roadmap planning for our user-facing products, and oversee go-to-market activities for new features in the portfolio. You will be up to speed on the market landscape in order to articulate a market-differentiated product experience that addresses the sophisticated needs of our customer base. You will need to influence peers on new product introductions, run the operational practices, and oversee execution for your product areas.

Responsibilities:

• Demonstrate exemplary leadership, organizational agility, and a strong ability to execute initiatives.
• Build statistically-sound evaluation framework for ML features in production settings and drive continuous improvements with data feedback loop
• Identify strength and weakness in given ML models and know when to apply them when building customer-facing products
• Drive data collection and annotation initiatives so that we continuously supply ML models with high quality training data
• Capable of solutioning with deployment team to fix urgent client requests, knowing the failure mode of the underlying ML models and ways to patch them
• Lead and inspire a cross-functional team of engineers, data scientists, designers, and other stakeholders, fostering a positive and productive team culture.
• Maintain a deep understanding of PolyAI’s strategic goals and competitive landscape to deliver capabilities that set industry standards and advance our mission.
• Optimize efficiency in a dynamic environment where adaptability and creative problem-solving are key.
• Independently source, analyze, and derive insights from data to inform decisions effectively, avoiding analysis paralysis and maintaining momentum.